[{"data":1,"prerenderedAt":792},["ShallowReactive",2],{"/en-us/blog/how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence":3,"navigation-en-us":36,"banner-en-us":436,"footer-en-us":446,"blog-post-authors-en-us-Meghan Maneval":688,"blog-related-posts-en-us-how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence":702,"assessment-promotions-en-us":744,"next-steps-en-us":782},{"id":4,"title":5,"authorSlugs":6,"body":8,"categorySlug":9,"config":10,"content":14,"description":8,"extension":25,"isFeatured":12,"meta":26,"navigation":27,"path":28,"publishedDate":20,"seo":29,"stem":33,"tagSlugs":34,"__hash__":35},"blogPosts/en-us/blog/how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence.yml","How Gitlab Uses Third Party Security Ratings To Build Customer Confidence",[7],"meghan-maneval",null,"unfiltered",{"slug":11,"featured":12,"template":13},"how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence",false,"BlogPost",{"title":15,"description":16,"authors":17,"heroImage":19,"date":20,"body":21,"category":9,"tags":22},"How GitLab uses Third Party Security Rating to Build Customer Confidence","This blog is about how GitLab manages Third Party Security Rating platforms, why we chose to partner with BitSight, and how we are using BitSight’s external validation to increase customer confidence.",[18],"Meghan Maneval","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749663397/Blog/Hero%20Images/logoforblogpost.jpg","2020-12-18","In today’s security world, it isn’t enough to **say** your product is secure, Customers and Prospects want you to **prove it**. GitLab understands how critical security is when making purchasing decisions and recognizes that many utilize results from Third Party Security Ratings platforms as a deciding factor. While these services can be extremely helpful, there is also the potential for inaccurate information to be presented as evidence on a company’s behalf, especially for a company like GitLab. That’s why GitLab aligned with [BitSight](https://www.bitsight.com/), a leading provider of Third Party Security ratings and loyal GitLab customer, with a mutual goal of removing misappropriated information, improving GitLab’s security rating, and building confidence in our security posture for our Customers and Prospects. Here’s how we did it.\n\n## The Downside to Third Party Ratings\n\nThird Party Security ratings are a great way to independently validate a company’s security. However, without proper diligence and review, ratings can be presented inaccurately. This was especially true in GitLab’s case. GitLab maintains multiple environments to properly segment our development and testing activities from our production environment. Within these non-production environments it is common to have older infrastructure or operating systems for backwards compatibility testing. However, with many Third Party Security Rating platforms, non-production environments are lumped together with production. Additionally, due to GitLabs dynamic nature, our team members often create infrastructure for testing, register the IP address, and then remove the infrastructure within a short period of time. This can lead to IP addresses that are no longer utilized by GitLab to be included in the ratings. Both of these resulted in a deceptively lower score on multiple Third Party Security Ratings platforms that were not accurately reflecting GitLab’s security posture.\n\n## Improving GitLab’s BitSight Rating\n\n![Third Party Ratings Workflow](https://about.gitlab.com/images/blogimages/third_party_ratings.png)\n\nIn **August 2020,** GitLab's BitSight rating was 530 (on a scale of 250-900) with documented vulnerabilities related to Compromised Systems and Application Security.\n\nWe began by validating our Digital Footprint - a list of IP addresses and domains that public DNS records associated with GitLab. By reviewing this list first, we were able to identify IPs that were no longer associated with GitLab and request they be removed. This increased our score.\n\nNext, we created Environment tags and created 3 custom ratings for Production, Pre-Production, and User Managed IPs. This allowed us to “remove” findings associated with non-production (non-customer impacting) IPs. This increased our score significantly.\n\nWith a narrowed down list of targeted findings, we reviewed the findings and associated infrastructure and took action. By the end of **September 2020** GitLab's BitSight rating was a 780 (on a scale of 250-900).\n\nA critical step in our success was the implementation of a Third Party Security Rating process for identifying new findings, managing our score, and tracking observations through remediation. This included utilizing BitSight’s built in functionality for score monitoring and alerting as well as regular auditing of the Digital Footprint and Observation Management procedures to track resolution of identified findings. To see our Monthly Summary Report, visit our [Customer Assurance Package](https://trust.gitlab.com/).\n\n## Partnering with BitSight\nWe began this process by conducting research into some of the most common Third Party Security Ratings platforms and understanding how each sourced their information, validated their information, and assigned ratings to identified findings. This allowed us to identify the platform that best suited our needs and focus on improving that rating specifically.\n\nFor GitLab, it was critical that the platform has:\n* Alerting and visibility when our rating changes\n* Re-scan options for remediated findings\n* Ability to remove IPs/Domains that aren’t ours\n* Individual reports or ratings for different environments (ie- production vs non-production)\n* Integrations/APIs for ingestion of data into our monitoring tools\n* Alerting and Visibility when our third parties or competitor’s ratings changes\n* Simple and clear factors and scoring\n* Sufficient detail about the finding to validate and remediate\n\nIn the end we decided we would move forward with BitSight due to their simple and transparent factors and scoring, the ability to segment out different environments, and their ability to support multiple GitLab use cases. And while we recognize that there are many other ratings platforms out there, GitLab is committing to a collaborative partnership with BitSight to maintain a simple and transparent security rating that we all can be proud of. You can read more about our Third Party Security rating process and view our latest ratings reports in GitLab’s [Customer Assurance Package](https://trust.gitlab.com/).\n",[23,24],"security","collaboration","yml",{},true,"/en-us/blog/how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence",{"title":15,"description":16,"ogTitle":15,"ogDescription":16,"noIndex":12,"ogImage":19,"ogUrl":30,"ogSiteName":31,"ogType":32,"canonicalUrls":30},"https://about.gitlab.com/blog/how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence","https://about.gitlab.com","article","en-us/blog/how-gitlab-uses-third-party-security-ratings-to-build-customer-confidence",[23,24],"eTK2QWB-7Owxdi16ALIXeQLlh5n9AKNY3E17gpvf1ag",{"data":37},{"logo":38,"freeTrial":43,"sales":48,"login":53,"items":58,"search":366,"minimal":397,"duo":416,"pricingDeployment":426},{"config":39},{"href":40,"dataGaName":41,"dataGaLocation":42},"/","gitlab logo","header",{"text":44,"config":45},"Get free trial",{"href":46,"dataGaName":47,"dataGaLocation":42},"https://gitlab.com/-/trial_registrations/new?glm_source=about.gitlab.com&glm_content=default-saas-trial/","free trial",{"text":49,"config":50},"Talk to sales",{"href":51,"dataGaName":52,"dataGaLocation":42},"/sales/","sales",{"text":54,"config":55},"Sign in",{"href":56,"dataGaName":57,"dataGaLocation":42},"https://gitlab.com/users/sign_in/","sign in",[59,86,181,186,287,347],{"text":60,"config":61,"cards":63},"Platform",{"dataNavLevelOne":62},"platform",[64,70,78],{"title":60,"description":65,"link":66},"The intelligent orchestration platform for DevSecOps",{"text":67,"config":68},"Explore our Platform",{"href":69,"dataGaName":62,"dataGaLocation":42},"/platform/",{"title":71,"description":72,"link":73},"GitLab Duo Agent Platform","Agentic AI for the entire software lifecycle",{"text":74,"config":75},"Meet GitLab Duo",{"href":76,"dataGaName":77,"dataGaLocation":42},"/gitlab-duo-agent-platform/","gitlab duo agent platform",{"title":79,"description":80,"link":81},"Why GitLab","See the top reasons enterprises choose GitLab",{"text":82,"config":83},"Learn more",{"href":84,"dataGaName":85,"dataGaLocation":42},"/why-gitlab/","why gitlab",{"text":87,"left":27,"config":88,"link":90,"lists":94,"footer":163},"Product",{"dataNavLevelOne":89},"solutions",{"text":91,"config":92},"View all Solutions",{"href":93,"dataGaName":89,"dataGaLocation":42},"/solutions/",[95,119,142],{"title":96,"description":97,"link":98,"items":103},"Automation","CI/CD and automation to accelerate deployment",{"config":99},{"icon":100,"href":101,"dataGaName":102,"dataGaLocation":42},"AutomatedCodeAlt","/solutions/delivery-automation/","automated software delivery",[104,108,111,115],{"text":105,"config":106},"CI/CD",{"href":107,"dataGaLocation":42,"dataGaName":105},"/solutions/continuous-integration/",{"text":71,"config":109},{"href":76,"dataGaLocation":42,"dataGaName":110},"gitlab duo agent platform - product menu",{"text":112,"config":113},"Source Code Management",{"href":114,"dataGaLocation":42,"dataGaName":112},"/solutions/source-code-management/",{"text":116,"config":117},"Automated Software Delivery",{"href":101,"dataGaLocation":42,"dataGaName":118},"Automated software delivery",{"title":120,"description":121,"link":122,"items":127},"Security","Deliver code faster without compromising security",{"config":123},{"href":124,"dataGaName":125,"dataGaLocation":42,"icon":126},"/solutions/application-security-testing/","security and compliance","ShieldCheckLight",[128,132,137],{"text":129,"config":130},"Application Security Testing",{"href":124,"dataGaName":131,"dataGaLocation":42},"Application security testing",{"text":133,"config":134},"Software Supply Chain Security",{"href":135,"dataGaLocation":42,"dataGaName":136},"/solutions/supply-chain/","Software supply chain security",{"text":138,"config":139},"Software Compliance",{"href":140,"dataGaName":141,"dataGaLocation":42},"/solutions/software-compliance/","software compliance",{"title":143,"link":144,"items":149},"Measurement",{"config":145},{"icon":146,"href":147,"dataGaName":148,"dataGaLocation":42},"DigitalTransformation","/solutions/visibility-measurement/","visibility and measurement",[150,154,158],{"text":151,"config":152},"Visibility & Measurement",{"href":147,"dataGaLocation":42,"dataGaName":153},"Visibility and Measurement",{"text":155,"config":156},"Value Stream Management",{"href":157,"dataGaLocation":42,"dataGaName":155},"/solutions/value-stream-management/",{"text":159,"config":160},"Analytics & Insights",{"href":161,"dataGaLocation":42,"dataGaName":162},"/solutions/analytics-and-insights/","Analytics and insights",{"title":164,"items":165},"GitLab for",[166,171,176],{"text":167,"config":168},"Enterprise",{"href":169,"dataGaLocation":42,"dataGaName":170},"/enterprise/","enterprise",{"text":172,"config":173},"Small Business",{"href":174,"dataGaLocation":42,"dataGaName":175},"/small-business/","small business",{"text":177,"config":178},"Public Sector",{"href":179,"dataGaLocation":42,"dataGaName":180},"/solutions/public-sector/","public sector",{"text":182,"config":183},"Pricing",{"href":184,"dataGaName":185,"dataGaLocation":42,"dataNavLevelOne":185},"/pricing/","pricing",{"text":187,"config":188,"link":190,"lists":194,"feature":274},"Resources",{"dataNavLevelOne":189},"resources",{"text":191,"config":192},"View all resources",{"href":193,"dataGaName":189,"dataGaLocation":42},"/resources/",[195,228,246],{"title":196,"items":197},"Getting started",[198,203,208,213,218,223],{"text":199,"config":200},"Install",{"href":201,"dataGaName":202,"dataGaLocation":42},"/install/","install",{"text":204,"config":205},"Quick start guides",{"href":206,"dataGaName":207,"dataGaLocation":42},"/get-started/","quick setup checklists",{"text":209,"config":210},"Learn",{"href":211,"dataGaLocation":42,"dataGaName":212},"https://university.gitlab.com/","learn",{"text":214,"config":215},"Product documentation",{"href":216,"dataGaName":217,"dataGaLocation":42},"https://docs.gitlab.com/","product documentation",{"text":219,"config":220},"Best practice videos",{"href":221,"dataGaName":222,"dataGaLocation":42},"/getting-started-videos/","best practice videos",{"text":224,"config":225},"Integrations",{"href":226,"dataGaName":227,"dataGaLocation":42},"/integrations/","integrations",{"title":229,"items":230},"Discover",[231,236,241],{"text":232,"config":233},"Customer success stories",{"href":234,"dataGaName":235,"dataGaLocation":42},"/customers/","customer success stories",{"text":237,"config":238},"Blog",{"href":239,"dataGaName":240,"dataGaLocation":42},"/blog/","blog",{"text":242,"config":243},"Remote",{"href":244,"dataGaName":245,"dataGaLocation":42},"https://handbook.gitlab.com/handbook/company/culture/all-remote/","remote",{"title":247,"items":248},"Connect",[249,254,259,264,269],{"text":250,"config":251},"GitLab Services",{"href":252,"dataGaName":253,"dataGaLocation":42},"/services/","services",{"text":255,"config":256},"Community",{"href":257,"dataGaName":258,"dataGaLocation":42},"/community/","community",{"text":260,"config":261},"Forum",{"href":262,"dataGaName":263,"dataGaLocation":42},"https://forum.gitlab.com/","forum",{"text":265,"config":266},"Events",{"href":267,"dataGaName":268,"dataGaLocation":42},"/events/","events",{"text":270,"config":271},"Partners",{"href":272,"dataGaName":273,"dataGaLocation":42},"/partners/","partners",{"backgroundColor":275,"textColor":276,"text":277,"image":278,"link":282},"#2f2a6b","#fff","Insights for the future of software development",{"altText":279,"config":280},"the source promo card",{"src":281},"https://res.cloudinary.com/about-gitlab-com/image/upload/v1758208064/dzl0dbift9xdizyelkk4.svg",{"text":283,"config":284},"Read the latest",{"href":285,"dataGaName":286,"dataGaLocation":42},"/the-source/","the source",{"text":288,"config":289,"lists":291},"Company",{"dataNavLevelOne":290},"company",[292],{"items":293},[294,299,305,307,312,317,322,327,332,337,342],{"text":295,"config":296},"About",{"href":297,"dataGaName":298,"dataGaLocation":42},"/company/","about",{"text":300,"config":301,"footerGa":304},"Jobs",{"href":302,"dataGaName":303,"dataGaLocation":42},"/jobs/","jobs",{"dataGaName":303},{"text":265,"config":306},{"href":267,"dataGaName":268,"dataGaLocation":42},{"text":308,"config":309},"Leadership",{"href":310,"dataGaName":311,"dataGaLocation":42},"/company/team/e-group/","leadership",{"text":313,"config":314},"Team",{"href":315,"dataGaName":316,"dataGaLocation":42},"/company/team/","team",{"text":318,"config":319},"Handbook",{"href":320,"dataGaName":321,"dataGaLocation":42},"https://handbook.gitlab.com/","handbook",{"text":323,"config":324},"Investor relations",{"href":325,"dataGaName":326,"dataGaLocation":42},"https://ir.gitlab.com/","investor relations",{"text":328,"config":329},"Trust Center",{"href":330,"dataGaName":331,"dataGaLocation":42},"/security/","trust center",{"text":333,"config":334},"AI Transparency Center",{"href":335,"dataGaName":336,"dataGaLocation":42},"/ai-transparency-center/","ai transparency center",{"text":338,"config":339},"Newsletter",{"href":340,"dataGaName":341,"dataGaLocation":42},"/company/contact/#contact-forms","newsletter",{"text":343,"config":344},"Press",{"href":345,"dataGaName":346,"dataGaLocation":42},"/press/","press",{"text":348,"config":349,"lists":350},"Contact us",{"dataNavLevelOne":290},[351],{"items":352},[353,356,361],{"text":49,"config":354},{"href":51,"dataGaName":355,"dataGaLocation":42},"talk to sales",{"text":357,"config":358},"Support portal",{"href":359,"dataGaName":360,"dataGaLocation":42},"https://support.gitlab.com","support portal",{"text":362,"config":363},"Customer portal",{"href":364,"dataGaName":365,"dataGaLocation":42},"https://customers.gitlab.com/customers/sign_in/","customer portal",{"close":367,"login":368,"suggestions":375},"Close",{"text":369,"link":370},"To search repositories and projects, login to",{"text":371,"config":372},"gitlab.com",{"href":56,"dataGaName":373,"dataGaLocation":374},"search login","search",{"text":376,"default":377},"Suggestions",[378,380,384,386,390,394],{"text":71,"config":379},{"href":76,"dataGaName":71,"dataGaLocation":374},{"text":381,"config":382},"Code Suggestions (AI)",{"href":383,"dataGaName":381,"dataGaLocation":374},"/solutions/code-suggestions/",{"text":105,"config":385},{"href":107,"dataGaName":105,"dataGaLocation":374},{"text":387,"config":388},"GitLab on AWS",{"href":389,"dataGaName":387,"dataGaLocation":374},"/partners/technology-partners/aws/",{"text":391,"config":392},"GitLab on Google Cloud",{"href":393,"dataGaName":391,"dataGaLocation":374},"/partners/technology-partners/google-cloud-platform/",{"text":395,"config":396},"Why GitLab?",{"href":84,"dataGaName":395,"dataGaLocation":374},{"freeTrial":398,"mobileIcon":403,"desktopIcon":408,"secondaryButton":411},{"text":399,"config":400},"Start free trial",{"href":401,"dataGaName":47,"dataGaLocation":402},"https://gitlab.com/-/trials/new/","nav",{"altText":404,"config":405},"Gitlab Icon",{"src":406,"dataGaName":407,"dataGaLocation":402},"https://res.cloudinary.com/about-gitlab-com/image/upload/v1758203874/jypbw1jx72aexsoohd7x.svg","gitlab icon",{"altText":404,"config":409},{"src":410,"dataGaName":407,"dataGaLocation":402},"https://res.cloudinary.com/about-gitlab-com/image/upload/v1758203875/gs4c8p8opsgvflgkswz9.svg",{"text":412,"config":413},"Get Started",{"href":414,"dataGaName":415,"dataGaLocation":402},"https://gitlab.com/-/trial_registrations/new?glm_source=about.gitlab.com/compare/gitlab-vs-github/","get started",{"freeTrial":417,"mobileIcon":422,"desktopIcon":424},{"text":418,"config":419},"Learn more about GitLab Duo",{"href":420,"dataGaName":421,"dataGaLocation":402},"/gitlab-duo/","gitlab duo",{"altText":404,"config":423},{"src":406,"dataGaName":407,"dataGaLocation":402},{"altText":404,"config":425},{"src":410,"dataGaName":407,"dataGaLocation":402},{"freeTrial":427,"mobileIcon":432,"desktopIcon":434},{"text":428,"config":429},"Back to pricing",{"href":184,"dataGaName":430,"dataGaLocation":402,"icon":431},"back to pricing","GoBack",{"altText":404,"config":433},{"src":406,"dataGaName":407,"dataGaLocation":402},{"altText":404,"config":435},{"src":410,"dataGaName":407,"dataGaLocation":402},{"title":437,"button":438,"config":443},"See how agentic AI transforms software delivery",{"text":439,"config":440},"Watch GitLab Transcend now",{"href":441,"dataGaName":442,"dataGaLocation":42},"/events/transcend/virtual/","transcend event",{"layout":444,"icon":445},"release","AiStar",{"data":447},{"text":448,"source":449,"edit":455,"contribute":460,"config":465,"items":470,"minimal":677},"Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license",{"text":450,"config":451},"View page source",{"href":452,"dataGaName":453,"dataGaLocation":454},"https://gitlab.com/gitlab-com/marketing/digital-experience/about-gitlab-com/","page source","footer",{"text":456,"config":457},"Edit this page",{"href":458,"dataGaName":459,"dataGaLocation":454},"https://gitlab.com/gitlab-com/marketing/digital-experience/about-gitlab-com/-/blob/main/content/","web ide",{"text":461,"config":462},"Please contribute",{"href":463,"dataGaName":464,"dataGaLocation":454},"https://gitlab.com/gitlab-com/marketing/digital-experience/about-gitlab-com/-/blob/main/CONTRIBUTING.md/","please contribute",{"twitter":466,"facebook":467,"youtube":468,"linkedin":469},"https://twitter.com/gitlab","https://www.facebook.com/gitlab","https://www.youtube.com/channel/UCnMGQ8QHMAnVIsI3xJrihhg","https://www.linkedin.com/company/gitlab-com",[471,518,572,616,643],{"title":182,"links":472,"subMenu":487},[473,477,482],{"text":474,"config":475},"View plans",{"href":184,"dataGaName":476,"dataGaLocation":454},"view plans",{"text":478,"config":479},"Why Premium?",{"href":480,"dataGaName":481,"dataGaLocation":454},"/pricing/premium/","why premium",{"text":483,"config":484},"Why Ultimate?",{"href":485,"dataGaName":486,"dataGaLocation":454},"/pricing/ultimate/","why ultimate",[488],{"title":489,"links":490},"Contact Us",[491,494,496,498,503,508,513],{"text":492,"config":493},"Contact sales",{"href":51,"dataGaName":52,"dataGaLocation":454},{"text":357,"config":495},{"href":359,"dataGaName":360,"dataGaLocation":454},{"text":362,"config":497},{"href":364,"dataGaName":365,"dataGaLocation":454},{"text":499,"config":500},"Status",{"href":501,"dataGaName":502,"dataGaLocation":454},"https://status.gitlab.com/","status",{"text":504,"config":505},"Terms of use",{"href":506,"dataGaName":507,"dataGaLocation":454},"/terms/","terms of use",{"text":509,"config":510},"Privacy statement",{"href":511,"dataGaName":512,"dataGaLocation":454},"/privacy/","privacy statement",{"text":514,"config":515},"Cookie preferences",{"dataGaName":516,"dataGaLocation":454,"id":517,"isOneTrustButton":27},"cookie preferences","ot-sdk-btn",{"title":87,"links":519,"subMenu":528},[520,524],{"text":521,"config":522},"DevSecOps platform",{"href":69,"dataGaName":523,"dataGaLocation":454},"devsecops platform",{"text":525,"config":526},"AI-Assisted Development",{"href":420,"dataGaName":527,"dataGaLocation":454},"ai-assisted development",[529],{"title":530,"links":531},"Topics",[532,537,542,547,552,557,562,567],{"text":533,"config":534},"CICD",{"href":535,"dataGaName":536,"dataGaLocation":454},"/topics/ci-cd/","cicd",{"text":538,"config":539},"GitOps",{"href":540,"dataGaName":541,"dataGaLocation":454},"/topics/gitops/","gitops",{"text":543,"config":544},"DevOps",{"href":545,"dataGaName":546,"dataGaLocation":454},"/topics/devops/","devops",{"text":548,"config":549},"Version Control",{"href":550,"dataGaName":551,"dataGaLocation":454},"/topics/version-control/","version control",{"text":553,"config":554},"DevSecOps",{"href":555,"dataGaName":556,"dataGaLocation":454},"/topics/devsecops/","devsecops",{"text":558,"config":559},"Cloud Native",{"href":560,"dataGaName":561,"dataGaLocation":454},"/topics/cloud-native/","cloud native",{"text":563,"config":564},"AI for Coding",{"href":565,"dataGaName":566,"dataGaLocation":454},"/topics/devops/ai-for-coding/","ai for coding",{"text":568,"config":569},"Agentic AI",{"href":570,"dataGaName":571,"dataGaLocation":454},"/topics/agentic-ai/","agentic ai",{"title":573,"links":574},"Solutions",[575,577,579,584,588,591,595,598,600,603,606,611],{"text":129,"config":576},{"href":124,"dataGaName":129,"dataGaLocation":454},{"text":118,"config":578},{"href":101,"dataGaName":102,"dataGaLocation":454},{"text":580,"config":581},"Agile development",{"href":582,"dataGaName":583,"dataGaLocation":454},"/solutions/agile-delivery/","agile delivery",{"text":585,"config":586},"SCM",{"href":114,"dataGaName":587,"dataGaLocation":454},"source code management",{"text":533,"config":589},{"href":107,"dataGaName":590,"dataGaLocation":454},"continuous integration & delivery",{"text":592,"config":593},"Value stream management",{"href":157,"dataGaName":594,"dataGaLocation":454},"value stream management",{"text":538,"config":596},{"href":597,"dataGaName":541,"dataGaLocation":454},"/solutions/gitops/",{"text":167,"config":599},{"href":169,"dataGaName":170,"dataGaLocation":454},{"text":601,"config":602},"Small business",{"href":174,"dataGaName":175,"dataGaLocation":454},{"text":604,"config":605},"Public sector",{"href":179,"dataGaName":180,"dataGaLocation":454},{"text":607,"config":608},"Education",{"href":609,"dataGaName":610,"dataGaLocation":454},"/solutions/education/","education",{"text":612,"config":613},"Financial services",{"href":614,"dataGaName":615,"dataGaLocation":454},"/solutions/finance/","financial services",{"title":187,"links":617},[618,620,622,624,627,629,631,633,635,637,639,641],{"text":199,"config":619},{"href":201,"dataGaName":202,"dataGaLocation":454},{"text":204,"config":621},{"href":206,"dataGaName":207,"dataGaLocation":454},{"text":209,"config":623},{"href":211,"dataGaName":212,"dataGaLocation":454},{"text":214,"config":625},{"href":216,"dataGaName":626,"dataGaLocation":454},"docs",{"text":237,"config":628},{"href":239,"dataGaName":240,"dataGaLocation":454},{"text":232,"config":630},{"href":234,"dataGaName":235,"dataGaLocation":454},{"text":242,"config":632},{"href":244,"dataGaName":245,"dataGaLocation":454},{"text":250,"config":634},{"href":252,"dataGaName":253,"dataGaLocation":454},{"text":255,"config":636},{"href":257,"dataGaName":258,"dataGaLocation":454},{"text":260,"config":638},{"href":262,"dataGaName":263,"dataGaLocation":454},{"text":265,"config":640},{"href":267,"dataGaName":268,"dataGaLocation":454},{"text":270,"config":642},{"href":272,"dataGaName":273,"dataGaLocation":454},{"title":288,"links":644},[645,647,649,651,653,655,657,661,666,668,670,672],{"text":295,"config":646},{"href":297,"dataGaName":290,"dataGaLocation":454},{"text":300,"config":648},{"href":302,"dataGaName":303,"dataGaLocation":454},{"text":308,"config":650},{"href":310,"dataGaName":311,"dataGaLocation":454},{"text":313,"config":652},{"href":315,"dataGaName":316,"dataGaLocation":454},{"text":318,"config":654},{"href":320,"dataGaName":321,"dataGaLocation":454},{"text":323,"config":656},{"href":325,"dataGaName":326,"dataGaLocation":454},{"text":658,"config":659},"Sustainability",{"href":660,"dataGaName":658,"dataGaLocation":454},"/sustainability/",{"text":662,"config":663},"Diversity, inclusion and belonging (DIB)",{"href":664,"dataGaName":665,"dataGaLocation":454},"/diversity-inclusion-belonging/","Diversity, inclusion and belonging",{"text":328,"config":667},{"href":330,"dataGaName":331,"dataGaLocation":454},{"text":338,"config":669},{"href":340,"dataGaName":341,"dataGaLocation":454},{"text":343,"config":671},{"href":345,"dataGaName":346,"dataGaLocation":454},{"text":673,"config":674},"Modern Slavery Transparency Statement",{"href":675,"dataGaName":676,"dataGaLocation":454},"https://handbook.gitlab.com/handbook/legal/modern-slavery-act-transparency-statement/","modern slavery transparency statement",{"items":678},[679,682,685],{"text":680,"config":681},"Terms",{"href":506,"dataGaName":507,"dataGaLocation":454},{"text":683,"config":684},"Cookies",{"dataGaName":516,"dataGaLocation":454,"id":517,"isOneTrustButton":27},{"text":686,"config":687},"Privacy",{"href":511,"dataGaName":512,"dataGaLocation":454},[689],{"id":690,"title":18,"body":8,"config":691,"content":693,"description":8,"extension":25,"meta":697,"navigation":27,"path":698,"seo":699,"stem":700,"__hash__":701},"blogAuthors/en-us/blog/authors/meghan-maneval.yml",{"template":692},"BlogAuthor",{"name":18,"config":694},{"headshot":695,"ctfId":696},"","mmaneval20",{},"/en-us/blog/authors/meghan-maneval",{},"en-us/blog/authors/meghan-maneval","6W7ZU2RViAke_Met6DCGkFzdwXDoE-NY4cP__gq-aoI",[703,714,729],{"content":704,"config":712},{"title":705,"description":706,"authors":707,"heroImage":709,"date":710,"body":711,"category":9},"CEO Shadow Takeaways from Jacie","Recap of my experience in the CEO Shadow Program.",[708],"Jacie Bandur","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749664102/Blog/Hero%20Images/gitlab-values-cover.png","2021-05-18","\n\n{::options parse_block_html=\"true\" /}\n\n\nHi! I’m Jacie Bandur. I completed GitLab’s CEO Shadow program from 2021-04-26 through 2021-05-07. It was a really enlightening experience. I generally work in Learning and Development and consider myself a lifelong learner. I can’t even explain how much I learned in such a short about of time. I learned a lot about the business. I learned a lot about the product. But learned even more about the importance of iteration in everything we do.\n\n### Qualifications to Participate\n\nI wanted to start this off with touching on qualifications to participate in the program.\n\nI am the type of person that has gone through most of my life thinking I’m not qualified for things. I’m not qualified for that job, that promotion, that program. The list goes on and on.\n\nWhen I saw the [CEO Shadow program](/blog/ceo-shadow-impressions-takeaways/) kick off in 2019, I really wanted to participate. I was a little intimidated. Who wouldn’t be, spending 2 weeks with the CEO of any company? But time passed and all the sudden it was 2021 and I had not taken any steps to participating in the program.\n\nIf you are sitting there waiting for someone to tell you that you are qualified to participate in this program, I’m not big on giving “pep talks,” but here’s me telling you - You are qualified for this program. There’s never going to be a good or perfect time to do it. Tell your manager you want to do the CEO Shadow program. Stop waiting. Sign up today.\n\nNote: Take a look at the [eligibility](https://handbook.gitlab.com/handbook/ceo/shadow/#eligibility) section of the CEO Shadow page for more information on signing up.\n\n### Pre-Program Tips\n\nThere are many things recommended for shadows to do pre-program outlined on the CEO Shadow handbook page. As I was going through the program there were things that I thought helped me (or would have helped me).\n\nHere are my top 6 recommendations:\n\n1. Make sure your team knows you will be unavailable for 2 weeks. This isn’t a program that can or should be done alongside your normal day to day work. I found catching up from the 2 weeks away kind of difficult because I was trying to keep up on what was going on and I had a bunch of half done things.\n1. Talk with people who have done the shadow program - schedule at least 3 coffee chats with CEO Shadow Alumni.\n1. Have food that is easy to eat quickly. Sid’s meetings are back to back most days, so you will have small amounts of time to eat throughout the day. Sid does eat during calls, which you are welcome to do, too, but if you are taking notes, it is difficult to eat. And this will make you realize why speedy meetings are so important!\n1. Listen to the [Executive Leadership LinkedIn Learning course](https://www.linkedin.com/learning/executive-leadership/).\n1. Be prepared to ask questions. When doing the program virtually, there isn’t a ton of time for asking questions, so when one would come up, I would add it to a note on my computer and ask if there was ever time with just the shadows and Sid.\n1. Take at least 1 day off after the program. Take even a couple of days off if you can! This is recommended on the handbook page, but I can’t stress this enough.\n\n\n### Takeaways\n\n**Group Conversations**\n\nI’ve been at GitLab for almost 4 years. When I joined, I made it a point to attend as many GC’s as I could. I had gotten out of the habit of attending Group Conversations. After attending them again for 2 weeks, I realized how important they are to understand better what is going on across the business. Everything in the organization is so intertwined. It’s helpful to understand what other teams are working on and succeeding in.\n\n**Feedback**\n\nWe should all be giving and receiving feedback often. We have a whole [handbook page on giving and receiving feedback](https://handbook.gitlab.com/handbook/people-group/guidance-on-feedback/). Read the handbook page and watch the videos, as well. Practice giving feedback. I recommend using the [1-1 agenda](https://handbook.gitlab.com/handbook/leadership/1-1/suggested-agenda-format/) Sid uses, because Feedback is an essential piece of that agenda, and it makes feedback more of a routine thing.\n\n**Biggest Takeaway**\n\nWe have an incredible team here at GitLab, from Engineering to Product to Sales to People and all the groups in between. There are so many great ideas. I observed the constant reinforcement by Sid to start with something small and build on it. You can ALWAYS make something more complex. It’s hard to go back to something more simple when you start with something complex.\n\nA couple of quotes that I heard from Sid during the program that reinforced this point:\n\n- “Every complex system evolves from a simple system that worked.”\n- “It’s very clear what is the simple solution. We can always make it more complicated as we go on.”\n\nI know they are very similar, but they happened in different meetings on different days, so the point was reinforced repeatedly.\n\nDuring the program, I reflected on the projects that I’am working on. How many of them am I trying to do too much on before releasing. Probably all of them. When I’m working on projects in the future, I will break them down into smaller, more doable chunks. Iteration is hard - it’s a skill to be practicing constantly.\n\n\n### Overall\n\nOverall, the program was really insightful and impactful. If you haven’t participated in it yet, I cannot encourage you enough to do so!\n",{"slug":713,"featured":12,"template":13},"ceo-shadow-recap",{"content":715,"config":727},{"title":716,"description":717,"authors":718,"heroImage":720,"date":721,"body":722,"category":9,"tags":723},"Why I love contributing to GitLab","Making small meaningful changes is what it's all about.",[719],"Austin Regnery","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749679501/Blog/Hero%20Images/new-feature.png","2021-05-11","It was mid-morning on a Tuesday in February, and I had 10 minutes in between meetings. So I decided to try and solve a pain point of mine.\nYou see, I had to memorize this HTML snippet to create a collapsible section in GitLab Issue descriptions and comments, but I kept forgetting it. Was it `summary` or `section`? I could never remember.\n```html\n\u003Cdetails>\n\u003Csummary>Insert Title\u003C/summary>\nHidden content\n\u003C/details>\n```\nEven though it is not vanilla Markdown, GitLab knows how to interpret some HTML. I used this formatting trick fairly often since full-page screenshots can occupy a lot of screen space, which leads to excessive scrolling.\nSo I decided to poke around our codebase to see how the other Markdown shortcuts worked. To my surprise, it was pretty straightforward. Each shortcut had a simple text input that mapped to each button. This implementation was simple to replicate since I just needed to copy/paste and replace a few words.\n![Image of Vue and Haml files with editor shortcuts](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/vue-haml.png){: .shadow}\nThe Vue and Haml files with the new shortcut\n\nI started a branch and began hacking away at the code. Now, I would never call myself a Software Engineer, but I like to try and make things from time to time. I was able to add a new shortcut to the toolbar to insert this code snippet for me in less than 10 minutes. No more memorizing! Making contributions like this is what makes working at GitLab so special.\nNow, it wasn't ready for production, but I at least had something that worked. I shared it with my UX colleagues in Slack, and it started to gain traction with several up-votes and few constructive comments on how to make it better.\nWith the functionality flushed out, a few other designers helped me get a better icon added to our SVG library. Using clear iconography is critical for communicating information more clearly.\n| Initial Icon | Final Icon |\n| - | - |\n| ![SVG of chevron right icon](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/chevron-right.svg) | ![SVG of details block icon](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/details-block.svg) |\n\nThe last thing to do was resolve my failing tests, and I had several teammates help me do that.\n![Gif of the shortcut being used](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/demo.gif)\n\nToday [this change](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/54938) merged! Now I solved a pain point for me and others. It took a few months to go from idea to production, but the effort was super low. I'd say the return on my initial investment, 10 minutes, is super high.\n> Having a direct impact on a product was never an option for me before joining GitLab.\n\n![Image of participants in the Merge Request](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/participants.png)\n\n\nThank you to everyone that helped me deploy this\n",[724,725,726],"UX","product","AWS",{"slug":728,"featured":12,"template":13},"why-i-love-contributing-to-gitlab",{"content":730,"config":742},{"title":731,"description":732,"authors":733,"heroImage":735,"date":721,"body":736,"category":9,"tags":737},"Placebo Lines on the Pipeline Graph","Have you noticed the connecting lines missing on your pipelines lately? Here's why",[734],"Sam Beckham","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749679507/Blog/Hero%20Images/ci-cd.png","\n\n{::options parse_block_html=\"true\" /}\n\n\n\nHave you ever pressed the close door button on the elevator, in the hope that you'll save a few precious seconds?\nOr got frustrated at the person stood next to you at the cross-walk, neglecting to press the button?\nWell, maybe they know something you don't, or perhaps you know this already.\nMany buttons in our society lie to us.\n[David McRaney](https://youarenotsosmart.com/2010/02/10/placebo-buttons/) dubbed these, \"Placebo buttons\" and they're everywhere.\nThose elevator doors won't close any faster and the cross-walk button has no effect on the lights.\nThe only lights they control are the lights on the buttons themselves.\nThey give you the feedback you crave, but that's all they're doing.\n\nThese placebos aren't constrained to the physical world, they're prevalent in [UI design](/blog/the-evolution-of-ux-at-gitlab/) too.\nFrom literal placebo buttons like [YouTube's downvote](https://www.quora.com/Does-downvoting-a-comment-on-YouTube-even-do-anything), to more subtle effects like Instagram always [pretending to work](https://www.fastcompany.com/1669788/the-3-white-lies-behind-instagrams-lightning-speed), or progress bars that have a [fixed animation](https://www.theatlantic.com/technology/archive/2017/02/why-some-apps-use-fake-progress-bars/517233/).\nThey're everywhere if you know where to look.\n\nAt GitLab, we created a placebo of our own in one of our core features; the pipeline graph.\n\nThose of you who have used our pipeline graph, will be familiar with its appearance.\nThere's a series of jobs, grouped by stages, connected by a series of lines depicting the relationships between the jobs.\nBut these lines might be lying to you.\nThese lines are indiscriminately drawn between each job in a stage, regardless of their relationship.\nThese lines are placebos.\n\n![The old pipeline rendering with lines connecting every job in a stage](https://about.gitlab.com/images/blogimages/placebo-lines_old-graph.png)\n\nThis wasn't a problem to begin with.\nA basic pipeline has several jobs across a handful of stages.\nJobs in each stage would run parallel to each other, but each stage would run sequentially.\nIn the image shown above, all the jobs in the test stage would trigger at the same time. Once those jobs had finished, all the jobs in the build stage would trigger.\nWe used rudimentary CSS to draw lines connecting each job in one stage to each job in the next.\nThese lines weren't calculated based on their connections, but still reflected the story they were telling.\n\nSince the introduction of `needs` relationships in [v12.2](https://gitlab.com/gitlab-org/gitlab-foss/-/issues/47063), pipelines got a bit more complicated.\nNow you could configure a job in a later stage to trigger as soon as a job in an earlier stage completed.\nLooking at our old example, we could set the API deployment to run as soon as our spec tests passed.\nThis skips the remaining tests and the entire build stage, turning our lines into pretty little liars.\n\nWe had many internal discussions about these lines, and how to show the relationships between jobs.\nThere's the [`needs` visualization](https://docs.gitlab.com/ee/ci/directed_acyclic_graph/#needs-visualization), which does an excellent job of displaying these relationships, but the main pipeline graph was still inaccurate.\nFor the past few months, we've been [refactoring the pipeline graph](https://gitlab.com/gitlab-org/gitlab/-/issues/276949), giving it a new lease of life and fixing some of its issues along the way.\nOne of those issues were the faked lines.\nIn the new version, we can accurately draw lines between jobs.\nLines that actually depict the relationships jobs have with each other.\nNow the lines no-longer lie!\n\n![The newer pipeline graph showing the correct needs links between jobs](https://about.gitlab.com/images/blogimages/placebo-lines_new-graph.png)\n\nThe above image shows an unreleased version of the pipeline graph.\nYou can see the lines drawn between the jobs to show that the `deploy:API` job can start as soon as the `rspec` job is successful.\nSomething the old lines (shown earlier in this post) would have been unable to depict.\n\nOne unfortunate downside of this is that these lines can be quite expensive to calculate.\nThey're actual DOM nodes, drawn deliberately and placed precisely.\nOn smaller graphs this isn't a problem, but some of our initial tests have found pipelines with a potential 8000+ job connections.\nThat kind of calculation would grind the browser to a halt, and nobody wants that.\n\nAt GitLab, we believe in boring solutions.\nWe make the simple change that sets us on the path towards where we want to be.\nShip it, get feedback, and iterate.\nSo that's what we did.\nIn the first phase of this rollout, we shipped the new pipeline graph with no lines connecting the jobs.\nWe don't have to worry about the expensive calculations, and we still get to roll out the refactored pipeline graph.\n\n![The current (v13.11) pipeline graph showing no links between jobs](https://about.gitlab.com/images/blogimages/placebo-lines_current-graph.png)\n\nWe know some of you will miss them, but fear not.\nBoring solutions are just technical debt if you don't iterate on them.\nSo the [improved lines are coming](https://gitlab.com/groups/gitlab-org/-/epics/4509) in a future release, along with several other improvements to the pipeline graph.\nWe're already starting to roll out the new [Job Dependencies](https://gitlab.com/gitlab-org/gitlab/-/issues/298973) view which shows the jobs in a (much closer to) execution order.\nStay tuned for more updates, and watch [Sarah Groff Hennigh Palermo's talk](https://www.youtube.com/watch?v=R2EKqKjB7OQ) for the technical side of this effort and a deeper dive into some of the decisions we made.\n",[738,739,740,741],"CI","frontend","agile","design",{"slug":743,"featured":12,"template":13},"placebo-lines-on-the-pipeline-graph",{"promotions":745},[746,760,771],{"id":747,"categories":748,"header":750,"text":751,"button":752,"image":757},"ai-modernization",[749],"ai-ml","Is AI achieving its promise at scale?","Quiz will take 5 minutes or less",{"text":753,"config":754},"Get your AI maturity score",{"href":755,"dataGaName":756,"dataGaLocation":240},"/assessments/ai-modernization-assessment/","modernization assessment",{"config":758},{"src":759},"https://res.cloudinary.com/about-gitlab-com/image/upload/v1772138786/qix0m7kwnd8x2fh1zq49.png",{"id":761,"categories":762,"header":763,"text":751,"button":764,"image":768},"devops-modernization",[725,556],"Are you just managing tools or shipping innovation?",{"text":765,"config":766},"Get your DevOps maturity score",{"href":767,"dataGaName":756,"dataGaLocation":240},"/assessments/devops-modernization-assessment/",{"config":769},{"src":770},"https://res.cloudinary.com/about-gitlab-com/image/upload/v1772138785/eg818fmakweyuznttgid.png",{"id":772,"categories":773,"header":774,"text":751,"button":775,"image":779},"security-modernization",[23],"Are you trading speed for security?",{"text":776,"config":777},"Get your security maturity score",{"href":778,"dataGaName":756,"dataGaLocation":240},"/assessments/security-modernization-assessment/",{"config":780},{"src":781},"https://res.cloudinary.com/about-gitlab-com/image/upload/v1772138786/p4pbqd9nnjejg5ds6mdk.png",{"header":783,"blurb":784,"button":785,"secondaryButton":790},"Start building faster today","See what your team can do with the intelligent orchestration platform for DevSecOps.\n",{"text":786,"config":787},"Get your free trial",{"href":788,"dataGaName":47,"dataGaLocation":789},"https://gitlab.com/-/trial_registrations/new?glm_content=default-saas-trial&glm_source=about.gitlab.com/","feature",{"text":492,"config":791},{"href":51,"dataGaName":52,"dataGaLocation":789},1772652091267]