[{"data":1,"prerenderedAt":794},["ShallowReactive",2],{"/en-us/blog/the-difference-transparency-makes-in-security":3,"navigation-en-us":38,"banner-en-us":438,"footer-en-us":448,"blog-post-authors-en-us-Heather Simpson":690,"blog-related-posts-en-us-the-difference-transparency-makes-in-security":704,"assessment-promotions-en-us":746,"next-steps-en-us":784},{"id":4,"title":5,"authorSlugs":6,"body":8,"categorySlug":9,"config":10,"content":14,"description":8,"extension":26,"isFeatured":12,"meta":27,"navigation":28,"path":29,"publishedDate":20,"seo":30,"stem":34,"tagSlugs":35,"__hash__":37},"blogPosts/en-us/blog/the-difference-transparency-makes-in-security.yml","The Difference Transparency Makes In Security",[7],"heather-simpson",null,"unfiltered",{"slug":11,"featured":12,"template":13},"the-difference-transparency-makes-in-security",false,"BlogPost",{"title":15,"description":16,"authors":17,"heroImage":19,"date":20,"body":21,"category":9,"tags":22},"The difference transparency makes in security","What happens when you lift the veil around security?",[18],"Heather Simpson","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749670826/Blog/Hero%20Images/orlova-maria-EF6z_6R94zQ-unsplash.jpg","2019-09-05","\n\n{::options parse_block_html=\"true\" /}\n\n\n\n\n***We sat down with manager of strategic security, Robert Mitchell to talk about the impact of human error, the exponential benefits of transparency in security and more.***\n\n---\n\n![Robert Mitchell Headshot](https://about.gitlab.com/images/blogimages/rmitchell.png){: .small.right.wrap-text} **Name:** Robert Mitchell\n\n**Title:** Manager, [Strategic Security](https://handbook.gitlab.com/handbook/security/#strategic-security)\n\n**How long have you been at GitLab?** I started in November 2018\n\n**GitLab handle:** [@gitlab-rmitchell](https://gitlab.com/gitlab-rmitchell)\n{: #tanuki-orange}\n\n**Connect with Robert:** [LinkedIn](https://au.linkedin.com/in/robert-mitchell-877472/)\n\n\n\n#### Tell us what you do here at GitLab:\nStrategic Security focuses on pro-active measures at scale that improve the security of GitLab for the company, the product or our customers. I develop and lead projects that improve or expand the security department’s capability to deliver a secure and reliable service. I also manage the security automation, threat intelligence and field security teams.\n\n#### What’s the most challenging or rewarding aspect of your role?\nGitLab moves so fast, every day is an adventure. I am constantly humbled and amazed at the level of talent within the company, and the energy that people bring to the table each day with the things they want to do. It’s immensely rewarding to me to be able to respond to our constant iterations, adding my own perspectives and experiences, and to be a part of the growth here. My biggest challenges are just keeping up with it all, for while GitLab is leading the world in managing remote work, timezones are difficult in any global organization, and working from Sydney, Australia means that the number of shared working hours I have with teams in the Americas and Europe is limited.\n\n#### And, what are the top 2-3 initiatives you’re currently focused on?\nI’ve been heavily involved in driving our [Zero-Trust Networking](https://handbook.gitlab.com/handbook/security/#zero-trust) initiative since starting at GitLab. The biggest area I’ve managed personally has been around our identity management and SaaS management processes. Identity and authentication are critical to us as an all-remote company - all our endpoint assets are remote and all our data is hosted in the cloud, so traditional infrastructure security controls don’t really apply to our security model. Therefore, ensuring that we have a strong and consistent method to identify users and ensure that we have visibility of where our data is critical to our business. Our [Zero Trust blog post series](/blog/evolution-of-zero-trust/) makes great reading on our progress.\n\n#### How did you get into security?\nI was on the periphery of the BBS scene in Australia in the late 80s/early 90s in Australia. While not involved in any of the shenanigans detailed in [Suelette Dreyfus’s excellent book about that era](http://www.underground-book.net/), the exploits of some of these characters were known to me at the time. I was always curious about what could and couldn’t be done on the Internet, but my formal involvement in IT Security really kicked off when I landed a job at Check Point Software in the late 90s. A lot has changed since the days when Firewalls, VPNs and stateful inspection were the key technologies, but many of the foundational principles from those days are still just as relevant today.\n\n#### What is the most significant piece of security advice you could provide to a colleague or friend?\nHuman error is the most significant cause of security problems. So many of the security breaches that have come to pass in recent years inevitably have an element where a person with good intentions has made a decision with dire consequences. So when thinking about Security, don’t just think about the cool hack or the clever technology. Most likely, the vulnerability will be a person who will make the mistake that causes a breach, so everything you can do to educate, inform and remove the potential for the human side of a system to fail will make the greatest difference.\n\nA simple example of this is passwords. A site like [https://haveibeenpwned.com/](https://haveibeenpwned.com/) is a sobering read for how often people don’t set passwords that are effective, and a common human error is using the same password in multiple places, for convenience. Progressively more complicated password policies are not really a good solution here (because users can just come up with a more complex password they re-use everywhere!), but implementing a second authentication factor that is dynamic (e.g. Google Authenticator) is a simple control that is relatively user-friendly, and makes a massive difference to the risk of a breach.\n\n#### From the perspective of your role, what’s GitLab doing better than anyone else in terms of security?\n>Transparency. Security has a tradition of encouraging secrecy and a culture of “need to know” which has discouraged collaboration and sharing of information for a long time. We are now seeing that allowing researchers and practitioners to share data about their knowledge and information has an exponential benefit, and that by being honest and transparent about the risks and problems that we have, we expose the problems more efficiently and ultimately get a better solution. While there is still a need to be responsible with disclosure and ensure that shared information does not expose people to unnecessary risks, GitLab is leading in showing that raising the veil around what is involved in securing a product and service actually results in a better quality product, and enhances trust rather than dilutes it.\n\n#### What do you look forward to the most in security in the next 5 years?\nThere is a definite generational change in the air, with the evolution of Security in DevOps and more people with a coding/automation background getting into the Security space. What interests me particularly, is seeing how those fresh eyes can look at existing challenges around enforcing security controls, and how to use new models to attack age-old problems like large-scale log analysis and intrusion detection and response. In our own team we’re starting some great experiments using machine learning to analyse traffic logs for indicators of abuse, with some great initial successes and an ultimate goal of automating both detection and response of abusive behaviours. From a GitLab perspective, that’s doubly exciting because the learnings we get from this are things that we can feed back into our platform, thus allowing all of our customers to benefit!\n\n#### Is there an area of security research you think deserves more attention? Why?\nI have a strong belief that the human side of security is often neglected by technical teams, and by research. There has been some great research into social engineering within the last 5-10 years, but a lot of it is focused on the offensive side of social engineering, and nowhere near enough on the blue/defense side. Understanding why people make mistakes and course-correcting is an area that I believe is seriously under researched, and in terms of real benefit would make a massive difference to our industry. One of the few papers in this space is [\"The psychology of scams\"](https://webarchive.nationalarchives.gov.uk/20140402205717/http://oft.gov.uk/shared_oft/reports/consumer_protection/oft1070.pdf) (warning, it’s a long read!) but if you know of good work in this area, I’d love to read it.\n\n## Now, for the questions you *really* want to have answered:\n\n\n#### What was the first computer you owned?\nAn Exidy Sorcerer! My father bought it when I was 7 years old. Killer Specs - 32KB (yes, KB!) RAM, Z-80 Processor, 2 (count them!) colours, no sound unless you did the parallel port mod (which we did, of course!). I taught myself BASIC and Assembler programming by copying programs by hand in books and finding all the typos. I still have a soft spot for vintage personal computers, we are spoiled by the amount of power we have available to us these days.\n\n#### Gif or Gif? (Gif vs Jif)\nGif. Obviously…\n\n#### What’s your favorite season?\nWinter. I love the cold, although Australian winters are pretty mild in comparison to other parts of the world. If I had to dig myself out of several feet of snow every day, I might change my mind!\n\n#### What is that one food, you cannot live without?\nI’m a pretty massive foodie, and particularly love South East Asian food (Malay, Thai, Indonesian). Making me choose one food is too hard, but a world without Beef Randang, Nonya dishes and Thai Curries is too sad to contemplate….\n\n#### When you’re not working, what do you enjoy doing/how do you spend your free time?\nI like to get out on my motorbike and go touring when time permits. The freedom of an open country road or a hill/mountain with a great twisty road is one of life’s great pleasures. 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Shadow Takeaways from Jacie","Recap of my experience in the CEO Shadow Program.",[710],"Jacie Bandur","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749664102/Blog/Hero%20Images/gitlab-values-cover.png","2021-05-18","\n\n{::options parse_block_html=\"true\" /}\n\n\nHi! I’m Jacie Bandur. I completed GitLab’s CEO Shadow program from 2021-04-26 through 2021-05-07. It was a really enlightening experience. I generally work in Learning and Development and consider myself a lifelong learner. I can’t even explain how much I learned in such a short about of time. I learned a lot about the business. I learned a lot about the product. But learned even more about the importance of iteration in everything we do.\n\n### Qualifications to Participate\n\nI wanted to start this off with touching on qualifications to participate in the program.\n\nI am the type of person that has gone through most of my life thinking I’m not qualified for things. I’m not qualified for that job, that promotion, that program. The list goes on and on.\n\nWhen I saw the [CEO Shadow program](/blog/ceo-shadow-impressions-takeaways/) kick off in 2019, I really wanted to participate. I was a little intimidated. Who wouldn’t be, spending 2 weeks with the CEO of any company? But time passed and all the sudden it was 2021 and I had not taken any steps to participating in the program.\n\nIf you are sitting there waiting for someone to tell you that you are qualified to participate in this program, I’m not big on giving “pep talks,” but here’s me telling you - You are qualified for this program. There’s never going to be a good or perfect time to do it. Tell your manager you want to do the CEO Shadow program. Stop waiting. Sign up today.\n\nNote: Take a look at the [eligibility](https://handbook.gitlab.com/handbook/ceo/shadow/#eligibility) section of the CEO Shadow page for more information on signing up.\n\n### Pre-Program Tips\n\nThere are many things recommended for shadows to do pre-program outlined on the CEO Shadow handbook page. As I was going through the program there were things that I thought helped me (or would have helped me).\n\nHere are my top 6 recommendations:\n\n1. Make sure your team knows you will be unavailable for 2 weeks. This isn’t a program that can or should be done alongside your normal day to day work. I found catching up from the 2 weeks away kind of difficult because I was trying to keep up on what was going on and I had a bunch of half done things.\n1. Talk with people who have done the shadow program - schedule at least 3 coffee chats with CEO Shadow Alumni.\n1. Have food that is easy to eat quickly. Sid’s meetings are back to back most days, so you will have small amounts of time to eat throughout the day. Sid does eat during calls, which you are welcome to do, too, but if you are taking notes, it is difficult to eat. And this will make you realize why speedy meetings are so important!\n1. Listen to the [Executive Leadership LinkedIn Learning course](https://www.linkedin.com/learning/executive-leadership/).\n1. Be prepared to ask questions. When doing the program virtually, there isn’t a ton of time for asking questions, so when one would come up, I would add it to a note on my computer and ask if there was ever time with just the shadows and Sid.\n1. Take at least 1 day off after the program. Take even a couple of days off if you can! This is recommended on the handbook page, but I can’t stress this enough.\n\n\n### Takeaways\n\n**Group Conversations**\n\nI’ve been at GitLab for almost 4 years. When I joined, I made it a point to attend as many GC’s as I could. I had gotten out of the habit of attending Group Conversations. After attending them again for 2 weeks, I realized how important they are to understand better what is going on across the business. Everything in the organization is so intertwined. It’s helpful to understand what other teams are working on and succeeding in.\n\n**Feedback**\n\nWe should all be giving and receiving feedback often. We have a whole [handbook page on giving and receiving feedback](https://handbook.gitlab.com/handbook/people-group/guidance-on-feedback/). Read the handbook page and watch the videos, as well. Practice giving feedback. I recommend using the [1-1 agenda](https://handbook.gitlab.com/handbook/leadership/1-1/suggested-agenda-format/) Sid uses, because Feedback is an essential piece of that agenda, and it makes feedback more of a routine thing.\n\n**Biggest Takeaway**\n\nWe have an incredible team here at GitLab, from Engineering to Product to Sales to People and all the groups in between. There are so many great ideas. I observed the constant reinforcement by Sid to start with something small and build on it. You can ALWAYS make something more complex. It’s hard to go back to something more simple when you start with something complex.\n\nA couple of quotes that I heard from Sid during the program that reinforced this point:\n\n- “Every complex system evolves from a simple system that worked.”\n- “It’s very clear what is the simple solution. We can always make it more complicated as we go on.”\n\nI know they are very similar, but they happened in different meetings on different days, so the point was reinforced repeatedly.\n\nDuring the program, I reflected on the projects that I’am working on. How many of them am I trying to do too much on before releasing. Probably all of them. When I’m working on projects in the future, I will break them down into smaller, more doable chunks. Iteration is hard - it’s a skill to be practicing constantly.\n\n\n### Overall\n\nOverall, the program was really insightful and impactful. If you haven’t participated in it yet, I cannot encourage you enough to do so!\n",{"slug":715,"featured":12,"template":13},"ceo-shadow-recap",{"content":717,"config":729},{"title":718,"description":719,"authors":720,"heroImage":722,"date":723,"body":724,"category":9,"tags":725},"Why I love contributing to GitLab","Making small meaningful changes is what it's all about.",[721],"Austin Regnery","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749679501/Blog/Hero%20Images/new-feature.png","2021-05-11","It was mid-morning on a Tuesday in February, and I had 10 minutes in between meetings. So I decided to try and solve a pain point of mine.\nYou see, I had to memorize this HTML snippet to create a collapsible section in GitLab Issue descriptions and comments, but I kept forgetting it. Was it `summary` or `section`? I could never remember.\n```html\n\u003Cdetails>\n\u003Csummary>Insert Title\u003C/summary>\nHidden content\n\u003C/details>\n```\nEven though it is not vanilla Markdown, GitLab knows how to interpret some HTML. I used this formatting trick fairly often since full-page screenshots can occupy a lot of screen space, which leads to excessive scrolling.\nSo I decided to poke around our codebase to see how the other Markdown shortcuts worked. To my surprise, it was pretty straightforward. Each shortcut had a simple text input that mapped to each button. This implementation was simple to replicate since I just needed to copy/paste and replace a few words.\n![Image of Vue and Haml files with editor shortcuts](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/vue-haml.png){: .shadow}\nThe Vue and Haml files with the new shortcut\n\nI started a branch and began hacking away at the code. Now, I would never call myself a Software Engineer, but I like to try and make things from time to time. I was able to add a new shortcut to the toolbar to insert this code snippet for me in less than 10 minutes. No more memorizing! Making contributions like this is what makes working at GitLab so special.\nNow, it wasn't ready for production, but I at least had something that worked. I shared it with my UX colleagues in Slack, and it started to gain traction with several up-votes and few constructive comments on how to make it better.\nWith the functionality flushed out, a few other designers helped me get a better icon added to our SVG library. Using clear iconography is critical for communicating information more clearly.\n| Initial Icon | Final Icon |\n| - | - |\n| ![SVG of chevron right icon](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/chevron-right.svg) | ![SVG of details block icon](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/details-block.svg) |\n\nThe last thing to do was resolve my failing tests, and I had several teammates help me do that.\n![Gif of the shortcut being used](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/demo.gif)\n\nToday [this change](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/54938) merged! Now I solved a pain point for me and others. It took a few months to go from idea to production, but the effort was super low. I'd say the return on my initial investment, 10 minutes, is super high.\n> Having a direct impact on a product was never an option for me before joining GitLab.\n\n![Image of participants in the Merge Request](https://about.gitlab.com/images/blogimages/why-i-love-contributing-to-gitlab/participants.png)\n\n\nThank you to everyone that helped me deploy this\n",[726,727,728],"UX","product","AWS",{"slug":730,"featured":12,"template":13},"why-i-love-contributing-to-gitlab",{"content":732,"config":744},{"title":733,"description":734,"authors":735,"heroImage":737,"date":723,"body":738,"category":9,"tags":739},"Placebo Lines on the Pipeline Graph","Have you noticed the connecting lines missing on your pipelines lately? Here's why",[736],"Sam Beckham","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749679507/Blog/Hero%20Images/ci-cd.png","\n\n{::options parse_block_html=\"true\" /}\n\n\n\nHave you ever pressed the close door button on the elevator, in the hope that you'll save a few precious seconds?\nOr got frustrated at the person stood next to you at the cross-walk, neglecting to press the button?\nWell, maybe they know something you don't, or perhaps you know this already.\nMany buttons in our society lie to us.\n[David McRaney](https://youarenotsosmart.com/2010/02/10/placebo-buttons/) dubbed these, \"Placebo buttons\" and they're everywhere.\nThose elevator doors won't close any faster and the cross-walk button has no effect on the lights.\nThe only lights they control are the lights on the buttons themselves.\nThey give you the feedback you crave, but that's all they're doing.\n\nThese placebos aren't constrained to the physical world, they're prevalent in [UI design](/blog/the-evolution-of-ux-at-gitlab/) too.\nFrom literal placebo buttons like [YouTube's downvote](https://www.quora.com/Does-downvoting-a-comment-on-YouTube-even-do-anything), to more subtle effects like Instagram always [pretending to work](https://www.fastcompany.com/1669788/the-3-white-lies-behind-instagrams-lightning-speed), or progress bars that have a [fixed animation](https://www.theatlantic.com/technology/archive/2017/02/why-some-apps-use-fake-progress-bars/517233/).\nThey're everywhere if you know where to look.\n\nAt GitLab, we created a placebo of our own in one of our core features; the pipeline graph.\n\nThose of you who have used our pipeline graph, will be familiar with its appearance.\nThere's a series of jobs, grouped by stages, connected by a series of lines depicting the relationships between the jobs.\nBut these lines might be lying to you.\nThese lines are indiscriminately drawn between each job in a stage, regardless of their relationship.\nThese lines are placebos.\n\n![The old pipeline rendering with lines connecting every job in a stage](https://about.gitlab.com/images/blogimages/placebo-lines_old-graph.png)\n\nThis wasn't a problem to begin with.\nA basic pipeline has several jobs across a handful of stages.\nJobs in each stage would run parallel to each other, but each stage would run sequentially.\nIn the image shown above, all the jobs in the test stage would trigger at the same time. Once those jobs had finished, all the jobs in the build stage would trigger.\nWe used rudimentary CSS to draw lines connecting each job in one stage to each job in the next.\nThese lines weren't calculated based on their connections, but still reflected the story they were telling.\n\nSince the introduction of `needs` relationships in [v12.2](https://gitlab.com/gitlab-org/gitlab-foss/-/issues/47063), pipelines got a bit more complicated.\nNow you could configure a job in a later stage to trigger as soon as a job in an earlier stage completed.\nLooking at our old example, we could set the API deployment to run as soon as our spec tests passed.\nThis skips the remaining tests and the entire build stage, turning our lines into pretty little liars.\n\nWe had many internal discussions about these lines, and how to show the relationships between jobs.\nThere's the [`needs` visualization](https://docs.gitlab.com/ee/ci/directed_acyclic_graph/#needs-visualization), which does an excellent job of displaying these relationships, but the main pipeline graph was still inaccurate.\nFor the past few months, we've been [refactoring the pipeline graph](https://gitlab.com/gitlab-org/gitlab/-/issues/276949), giving it a new lease of life and fixing some of its issues along the way.\nOne of those issues were the faked lines.\nIn the new version, we can accurately draw lines between jobs.\nLines that actually depict the relationships jobs have with each other.\nNow the lines no-longer lie!\n\n![The newer pipeline graph showing the correct needs links between jobs](https://about.gitlab.com/images/blogimages/placebo-lines_new-graph.png)\n\nThe above image shows an unreleased version of the pipeline graph.\nYou can see the lines drawn between the jobs to show that the `deploy:API` job can start as soon as the `rspec` job is successful.\nSomething the old lines (shown earlier in this post) would have been unable to depict.\n\nOne unfortunate downside of this is that these lines can be quite expensive to calculate.\nThey're actual DOM nodes, drawn deliberately and placed precisely.\nOn smaller graphs this isn't a problem, but some of our initial tests have found pipelines with a potential 8000+ job connections.\nThat kind of calculation would grind the browser to a halt, and nobody wants that.\n\nAt GitLab, we believe in boring solutions.\nWe make the simple change that sets us on the path towards where we want to be.\nShip it, get feedback, and iterate.\nSo that's what we did.\nIn the first phase of this rollout, we shipped the new pipeline graph with no lines connecting the jobs.\nWe don't have to worry about the expensive calculations, and we still get to roll out the refactored pipeline graph.\n\n![The current (v13.11) pipeline graph showing no links between jobs](https://about.gitlab.com/images/blogimages/placebo-lines_current-graph.png)\n\nWe know some of you will miss them, but fear not.\nBoring solutions are just technical debt if you don't iterate on them.\nSo the [improved lines are coming](https://gitlab.com/groups/gitlab-org/-/epics/4509) in a future release, along with several other improvements to the pipeline graph.\nWe're already starting to roll out the new [Job Dependencies](https://gitlab.com/gitlab-org/gitlab/-/issues/298973) view which shows the jobs in a (much closer to) execution order.\nStay tuned for more updates, and watch [Sarah Groff Hennigh Palermo's talk](https://www.youtube.com/watch?v=R2EKqKjB7OQ) for the technical side of this effort and a deeper dive into some of the decisions we made.\n",[740,741,742,743],"CI","frontend","agile","design",{"slug":745,"featured":12,"template":13},"placebo-lines-on-the-pipeline-graph",{"promotions":747},[748,762,773],{"id":749,"categories":750,"header":752,"text":753,"button":754,"image":759},"ai-modernization",[751],"ai-ml","Is AI achieving its promise at scale?","Quiz will take 5 minutes or less",{"text":755,"config":756},"Get your AI maturity 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